Feedback from previous guests about their experience.
82%
enjoyed the hotel and would happily stay again
8.2/10
Great
Rooms
6.4
Location
9.6
Service
8.0
Dining
7.0
Guest reviews
8.2/10
based on 5 reviews
4/5
based on 213 reviews
7.4
7.4/10 based on 589 reviews
#154 of 374 hotels in Singapore based on Tripadvisor
Andrew
United Kingdom,
January
2025
6.8/10
I had a pleasant stay at Hotel Mono, thanks to its fantastic location in Chinatown and comfortable beds. While the staff were generally helpful, I did encounter some minor issues with the reception service. Overall, the room was clean, and I appreciated the amenities provided, but I noted that the walls were thin, which could sometimes be disruptive.
Rooms
8.0
The room was cozy and well-equipped with amenities like a TV, hairdryer, and air conditioning. I particularly enjoyed the spacious bathroom with great water pressure in the shower. However, the cleaning could have been a bit more thorough as there were some areas that seemed neglected.
Service
6.0
The staff were gracious and attentive, ready to assist whenever needed. However, I was disappointed with the reception staff, as some didn't greet guests warmly or engage in friendly conversation. This lack of hospitality was surprising and somewhat diminished the experience.
Location
9.0
Hotel Mono is perfectly centered in Chinatown, making it easy to explore the vibrant area. Everything I wanted to see was within walking distance, and the nearby MRT station was just a two-minute walk away, which was incredibly convenient.
Dining
8.0
While I didn't dine extensively at the hotel, I loved the complimentary homemade jams available. The surrounding area is bustling with restaurants and food courts, offering a variety of dining options.
Facilities
8.0
The hotel offered good facilities, including daily housekeeping and laundry services. I appreciated the fast Wi-Fi that never dropped during my stay, which was essential for keeping connected.
Grayson
United Kingdom,
January
2025
7.0/10
My stay at Hotel Mono was quite pleasant, especially due to its location in the heart of Chinatown, just steps from the MRT. The staff were friendly and accommodating, going above and beyond like helping me with early check-in and even providing HDMI cables. However, the room was a bit smaller than I expected, and the view left much to be desired, which made me feel somewhat cramped at times.
Rooms
5.0
The room was designed with a sleek monochrome theme, though it felt a bit snug and lacked a view. The lack of an outlet in the bathroom was an inconvenience.
Service
10.0
The staff, especially Ms. Diaz, provided excellent service and made my stay more enjoyable with their helpfulness. They were professional, and I felt well taken care of during my visit.
Location
10.0
The hotel is ideally located in Chinatown, making it easy to explore the vibrant area and access the MRT for further travel. Everything I needed was within walking distance.
Dining
7.0
Although I didn’t dine extensively at the hotel, I found it convenient to have restaurants nearby offering various options, including grilled fish.
Facilities
6.0
Basic amenities were provided, such as coffee and a kettle, but some features like a proper outlet in the bathroom were missing. The housekeeping service was efficient.
Derek
United Kingdom,
December
2024
5.0/10
My stay at Hotel Mono was good, primarily due to the stylish design and fantastic location in Chinatown. The room was clean and comfortable, though there were minor issues like noise from the air conditioning and inconsistent hot water. Overall, I found it to be great value for money and would certainly consider returning! 😊
Rooms
9.0
I booked a large single room that felt spacious and was equipped with a comfortable King Single bed. The room smelled clean, and I appreciated the thoughtful amenities like fast WiFi, toiletries, and tea/coffee facilities. On the downside, the air conditioning unit outside created a humming noise at times.
Service
8.0
The hospitality was excellent, with staff like Ms. Dias ensuring my check-in went smoothly. However, I encountered some receptionists who were not warm or welcoming, which detracted from the overall experience. Still, the housekeeping staff were quite helpful when I needed extra items during my stay.
Location
10.0
The hotel’s location is undeniably perfect, just a short walk to the Chinatown MRT station and surrounded by countless restaurants and shops. It was easy to navigate the vibrant neighborhood and access various attractions nearby. I loved being in the heart of it all! 🌟
Dining
8.0
While I didn't dine at the hotel itself, the proximity to an array of eateries made it convenient to explore culinary delights in Chinatown. There were plenty of options just steps away, which added to the overall experience.
Facilities
7.0
Facilities were good; I appreciated the laundry and dry cleaning services. Room amenities like a fridge, safe, and additional toiletries were a plus. However, I was disappointed that extra towels weren't provided easily, even with a request.
Benjamin
United Kingdom,
November
2024
5.2/10
My stay at Hotel Mono was somewhat mixed. On the plus side, the location in Chinatown is fantastic, making it easy to explore Singapore. However, the room I received was quite small and not as clean as I had hoped, with some areas looking like they needed better upkeep. The staff were friendly and helpful throughout my stay, which definitely uplifted my experience.
Rooms
5.0
The room was compact and had a few cleanliness issues, such as dirty windows and stains, although it had all the basic amenities like a TV, tea and coffee, and air conditioning.
Service
8.0
The staff were friendly, attentive, and helpful, which made a notable difference in my experience at the hotel.
Location
9.0
The hotel is perfectly located in Chinatown, just a minute's walk from the MRT, making it easy to reach various destinations across the city.
Dining
6.0
I didn't dine extensively at the hotel but appreciated the option for smoothies and other refreshments nearby.
Facilities
5.0
Housekeeping was a bit hit or miss; while towels were changed daily, the overall cleaning could have been better.
Alex
United Kingdom,
October
2024
6.0/10
My stay at Hotel Mono was quite a mixed bag. While the location in Chinatown is fantastic and the staff were friendly, I found the room to be small and less comfortable than I'd hoped. Additionally, noise from the street and other guests made it challenging to relax. 🌆😕
Rooms
5.0
The room was small and basic, lacking in comfort with some pretty rough finishes. There were also issues with dampness and cleanliness in the shower area.
Service
8.0
The staff were polite and attentive, which added a positive note to my stay.
Location
10.0
The location in Chinatown is excellent, right near the Metro and plenty of dining options.
Dining
6.0
There's no breakfast available at the hotel, but there are many restaurants nearby.
Facilities
5.0
The hotel has basic housekeeping, but the air conditioning was outdated and could not be turned off. The overall cleanliness could use improvement.
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